Frequently Asked Questions (FAQs)

General

1. What is this Application Tracking System (ATS)?

ATS is a platform that helps you streamline the hiring process—from creating job descriptions to managing candidates, clients, and interviews—all in one place.

2. How does the subscription model work?

We offer different subscription tiers based on team size and hiring needs. Plans can be upgraded or downgraded anytime.

3. Is there a free trial available?

Yes, we offer a free plan so you can explore basic features before committing to a paid plan.

4. Can I cancel my subscription anytime?

Yes. You can cancel from your account settings. Access remains active until the end of the billing cycle.

Features

1. What is candidate creation and how does it work?

You can add and manage candidate profiles manually or via resume parsing. The system auto-extracts key details.

2. What does client management include?

Client management includes adding clients, creating points of contact, and linking job roles to them.

3. How does user management function?

It lets you invite team members, assign roles, and control feature access with permissions.

4. What can I do with candidate management?

You can track candidates across hiring stages, add notes, review resumes, and collaborate with your team.

5. Is there a scheduling tool for interviews?

Yes. You can schedule interviews, send invites, and sync with Google Calendar or Outlook.

6. Can I create and manage job descriptions within the platform?

Yes. You can create, edit, post jobs, and use templates to speed up the process.

Technical & Support

1. Is the platform cloud-based?

Yes, the system is fully cloud-based and accessible from anywhere.

2. Do you provide customer support?

Yes. We offer email and chat support. Priority support is available in premium plans.

3. Can I integrate this ATS with other tools?

Yes. It integrates with email tools, calendars, and job boards—especially in higher plans.

4. Is my data secure?

Yes. We use industry-standard security measures including encryption and regular backups.

5. Can I export candidate or job data?

You can export CVs and basic details. Full data export may be limited by plan.

ATS software automates hiring with job posting, resume screening, and candidate management.

Company